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FAQ

Frequently Asked Questions

Contact us with any further questions at (239) 744-1151 or Hitekimaging239@aol.com

 

I want to pick up my online order in person. How do I select that option?

At check out, you will be asked to type in your address. As soon as you type in your Florida residence the option for “In-Store Pick-Up” will be available.

Why don’t I see the right size after I uploaded my image?

Based on the file you upload, our site generate suggested options. Rounded to the nearest whole number, your file must be sized corresponding to your desired print size. If you upload a low quality/low resolution file, you will be given less options. We suggest uploading at 100-300 dpi, saved as .jpg, and or tif and size the image by width and height in inches with no added borders. You will be able to crop or edit your photo once it is uploaded.

I need my print right NOW! Can I rush it?

Yes, Hitek Imaging now offers a rush option. The rush option pushes your order to the front of the list, making it a priority. Rush orders accrue a fee of 35% of your total. 

Photo Prints / Water Colors / Fiber Prints / Tiles And Or Cutting Boards - 1 Day 

Canvas / Metal - 2 Days

3/16" Acrylic - 3 Day

RUSH SCANS (same day) are $100.00.

FOR RUSH JOBS WE MUST GET THEM BEFORE 11AM FOR SAME DAY AFTER 11 AM IT WOULD BE THE NEXT DAY

 

What are your hours of operation?

Hitek Imaging is open Monday-Friday 8:30AM-5:30PM / Sat 9:00AM-1PM

How do I find Hitek Imaging?

Hitek Imaging Is located at 4292 Corporate Sq Unit A Naples Fl 34114 We are located in Industrial Park On Radio Road And Airport Pulling

What is the average turn around time?

Hitek Imaging completes Most orders under 5 business days. Times may be extended during the Show season from late October-May.

Scans - 2-3 business days

Paper- 2-3 business days

Canvas - 3-4 business days

Matal -  3-5 business days

3/16" Arylic - 4-6 business day

.05"- 1" Arylic -  Up To 2 Weeks

There is always the option to rush your print for a 35% fee of your total.

I am worried about the color of my prints coming out too dark or too light? Can I proof first?

Yes, we are able to print test proofs for you at $5 a piece. The proofing process exists due to differing color profiles and screen calibrations. Please understand that what you see on your screen can differ from what gets printed. We print Adobe RGB and edit images at 65-75% screen brightness.

Can I only order frames?

Yes. The Only Frames We Do Are The Floater Frames.

How do you package my order?

Depending on what your order consists of, we will put rolled paper and canvas in secure shipping tubes, while stretched canvas and framed pieces are protected with cardboard corners, bubble wrap, craft paper, and a secure shipping box.

Will a paper print look similar to a canvas print?

Color will remain consistent over all of our media types.

Can you mount to foam core?

Yes, we are able to mount to foam core the sizes we offer are 3/16" or .05" thick.

What about mattes? 

No We Dont Offer Any Mattes.

What are my finish options for canvas and what are they like? Do you always coat the canvas? Do you coat loose canvas? 

 We will always coat canvas for protection, stretched or loose canvas. We have a glossy and matte option for your preference.

Can I add Paint to my canvas print?

Yes, you may after we print your canvas we add a sealer to protect the print that give you the option to paint to it.

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